At RO Water Care (rowatercare.co.in), we are committed to providing timely and reliable RO water purifier services and product delivery. This Service & Delivery Policy outlines how and when our services and products are delivered to customers.
Service Delivery Policy
Service Coverage
- We provide RO installation, repair, maintenance, and servicing within selected service areas.
- Service availability depends on location, technician availability, water quality, and technical feasibility.
Service Booking & Confirmation
- Services can be booked through our website, phone call, or WhatsApp.
- Once a service request is received, our team will contact you to confirm the appointment.
- Accurate contact and address details are required to avoid delays.
Service Timeframe
- Standard service requests are usually attended within 24–72 working hours, subject to availability.
- Emergency or same-day service may be available in select locations at additional cost.
- Service timelines may vary due to weather, holidays, or unforeseen circumstances.
Installation & Repair
- Installation and repair are carried out at the customer’s location.
- Any additional parts or work required will be informed before proceeding.
- Final service charges may change based on inspection and customer approval.
Product Delivery Policy (If Applicable)
Delivery Areas
- RO Water Care delivers RO water purifiers and spare parts within serviceable locations only.
Delivery Timeline
- Product delivery generally takes 3–7 working days from order confirmation.
- Delivery timelines may vary depending on stock availability and delivery location.
Delivery Charges
- Delivery charges, if applicable, will be communicated at the time of order confirmation.
Inspection on Delivery
- Customers are advised to check the product at the time of delivery.
- Any visible damage or missing items must be reported immediately.
Delays & Unavailability
- RO Water Care shall not be held responsible for delays caused by natural events, transport issues, supplier delays, or circumstances beyond our control.
- In such cases, customers will be informed of the revised timeline.
Customer Responsibilities
Customers must:
- Provide correct address and contact details
- Ensure someone is available at the service location during the scheduled time
- Provide safe access and basic utilities (electricity & water) required for service
Cancellation & Rescheduling
- Service appointments can be rescheduled by informing us in advance.
- Last-minute cancellations may attract a visit or inspection charge.
Changes to Policy
RO Water Care reserves the right to update or modify this Service & Delivery Policy at any time without prior notice. Changes will be effective once posted on the website.
Contact Information
For any questions regarding service or delivery, please contact:
RO Water Care
📞 Phone: +91 8989161562
📧 Email: rowatercare515@gmail.com
🌐 Website: rowatercare.co.in